Privacy Policy
Last updated: March 28, 2025
At Terrain Psychotherapy, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or connect with us through our services. Please take a moment to read through it.
By using this site, you agree to the terms of this policy. If you have any questions, reach out at [email protected]
1. Information We Collect
Navigational Information
When you visit our website, we may collect general data like:
- The pages you visit
- How long you stay
- Your IP address
- Browser type and device
This helps us understand how visitors engage with the site and how we can make it more useful.
We use tools like Google Analytics to analyze this data.
Information You Provide
If you fill out a form, book a consultation, or request updates, we may collect:
- Your name
- Email address
- Phone number
- Any other information you choose to share
We use this information to respond to inquiries, provide requested services, and communicate with you. Your information is never sold or traded.
We may work with trusted third-party providers to assist in delivering services (such as email platforms, scheduling software, or encrypted video platforms). These providers are required to keep your information private and secure.
2. Cookies
Cookies are small text files stored in your browser that help improve your experience. We may use them to:
- Remember preferences
- Understand how visitors use the site
- Offer more personalized content
You can disable cookies in your browser settings if you prefer not to allow them.
3. Client Confidentiality
As a registered counselling therapist candidate, I follow strict ethical and legal standards regarding confidentiality. Any information shared with me in the context of therapy is kept private and protected.
There are a few rare exceptions where I may be required to share information:
- If there is a serious risk of harm to you or someone else
- If there is suspected child or elder abuse
- If I am legally compelled by a court order
Outside of these circumstances, your information stays between us.
4. Communication by Email or Online Form
If you choose to contact us by email or through the website, please know that while we take steps to protect your privacy, electronic communication may not be fully secure. We recommend avoiding sensitive personal information in these messages.
5. Your Rights
You have the right to:
- Request access to your personal information
- Ask for corrections or updates
- Withdraw your consent to receive communications
To do so, simply contact us at [email protected]
6. Third-Party Services
We may work with third-party services to enhance your experience. These may include:
- Google Analytics – to understand website traffic
- Jane App– to manage sessions and appointments
- Email platforms – for optional newsletter or service updates
Each third-party service has its own privacy practices and responsibilities.
7. Security
We take privacy and security seriously. Measures are in place to protect your personal information from unauthorized access, alteration, or disclosure. Online sessions are conducted through encrypted and compliant platforms that meet federal and provincial privacy standards.
8. Changes to This Policy
As our services grow and change, we may update this policy to reflect new practices. Updates will apply going forward and will be posted here. We encourage you to review this page periodically.
9. Contact
If you have any questions about this policy or your personal information, please feel free to contact us: